Hecla Water Association Leak Protection Program Policy

Hecla Water Association’s leak adjustment policy is changing effective December 1, 2024. The following are qualifications for leak adjustments for the Hecla Water Association:

1. It is the customer’s responsibility to keep their plumbing system in good working order.
2. No customer shall receive more than one (1) leak adjustment that could incorporate a maximum of two (2) billing cycles during any twelve (12) month period.
3. To qualify for a leak adjustment, the eligible plumbing leak must generate a minimum additional charge of at least two (2) times the average of the past twelve (12) months’ bills.
4. Adjustments on water bills will NOT be made on the following:
   • Residential customers who do not have their own water meter.
   • Commercial or industrial customers.
   • Premises left or abandoned without reasonable care for the plumbing system.
   • Leaks on irrigation systems or irrigation lines (coverage is provided for cattle troughs), leaks in water features such as fountains, etc., and leaks on any water lines coming off the primary water service line.
   • Negligent acts such as leaving water running.
   • Excess water charges not directly resulting from a qualifying plumbing leak.
   • Filling of swimming pools or leaks in swimming pools.
   • Watering of lawns or gardens.
   • Master-metered multi-habitational accounts.
5. In the event of a qualifying leak adjustment, the customer will be responsible for paying their average bill. The average bill will be calculated using the previous xix (6) months’ bills, excluding the high bills pertaining to the qualifying leak. The leak adjustment amount will be reimbursed up to Hecla Water Association’s chosen protection limit less the customer’s average bill.
6. The Hecla Water Association shall not be obligated to make adjustments of any bills not submitted for adjustment within ninety (90) days from the billing date.
7. Customers must present proof that a leak has been repaired before an adjustment will be made (i.e., copy of invoice for materials or bill from plumber).
8. In any case where a customer might incur a leak before there is three (3) months of average usage, an adjustment will not be made until they have established three (3) months of average usage.
9. Any enrolled customer may decline to participate in our ServLine Leak Protection Program by calling 740-237-3488. Any customer declining to participate in the program will be responsible for the full amount of their water bill with no adjustments being made. Our new Hecla Water Association ServLine Program is the only way qualifying leak adjustments will be made for leaks occurring after December 1, 2024

Nexbillpay is Coming to Hecla Water!

We are excited to announce our new online payment system, Nexbillpay. Nexbillpay will be provided with expanded capabilities to manage your online account. Soon, our customers can chose to use electronic check payments. This feature will allow more timely payment and balance updates.

Nexbillpay will be available to customers later this summer. Our office will keep you updated!

Thank you!
Hecla Water Association

Update Your Contact Information to Receive Important Notices

How many times have your plans been changed or delayed by sudden loss of water services? It happens! We take for granted that every time we turn on the sink or shower, the water will be there. Hecla is known for its reliable service, but aging infrastructure will sometimes create unplanned outages.

One of Hecla’s most powerful tools is the Swift911 customer notification system. This system allows Hecla to notify customers of an outage when the problem will be fixed and any other important information they may need.

To provide this free notification service to our customers, we need up to date customer information. If you are a Hecla customer, please contact our office with your current address, phone number, and an email address. Hecla will be able to give you better information if an outage occurs.

Don’t Dig Up Trouble!

The Ohio Utilities Protection Service requires contractors and private citizens to call or click on their website 48 hours before digging. All utilities are notified of the digging location. Disregard of this state law causes water outages in some areas. It may also cause damages to be paid by the responsible party.

800-362-2764 – It’s a State Law!